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IBSG | Integrated Business Solutions Group |
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How many memberships do I need?
You'll need a membership for each computer, laptop, or server being
used in your office. You do not need additional memberships for printers,
PDA’s,
firewalls, etc.
What if I want somebody to come to my office instead
of supporting me over the Internet or phone?
To be able to offer our service at such a low price, we must first try to
solve all problems over the phone or the Internet. If we are unable to solve
the problem, we will send one of our technicians on-site or depending on your
plan work with a consultant in the area to fix the problem.
I don't have a dedicated Internet connection; can I still be a
customer of Subscription Support?
Not at this time. Our affordable business model requires that we
solve most problems over the Internet using remote control software that
allows us to work on your computer while you watch. If you don't have
an Internet connection, we'll be unable to provide an adequate level
of service.
What software do you support?
IBSG will support all Microsoft products and most of the other software
products commonly used by small businesses.
What hardware do you support?
We will support any hardware on a limited basis. By this we mean
that we do not do hardware repairs. We will, however, diagnose hardware
problems and work with the hardware manufacturer on your behalf in
the case of warranty repairs. In the case that a piece of hardware
is not under warranty we will assist you with purchasing new hardware
or in having a hardware repaired by an IBSG partner.
I'm skeptical that IBSG can
give me the support I need over the Internet.
Currently we are able to solve over 80% of our user issues over
the Internet. We believe so strongly in the value of our service
that we offer a service guarantee. Put us to the test and see how
we do! Ask a representative for details.
Explain the Remote Control service — Is
my information safe?
It's very safe. We use remote control software that allows us
to take control of your computer as if we were sitting right at your
desk. This allows us to do most of our work over the Internet and
enables us to offer you the lowest price possible.In order to use
the software on your computer, we must get your permission each and
every time. We cannot connect to your computer unless you accept
a link that we send you each time you want support. That way you
can feel safe that we can't do anything to your computer when you
aren't watching our every move.
Why should I use this service over
a traditional hourly consulting service?
Hourly consulting is reactive in nature and expensive. IBSG
combines the best IT management tools and practices with the highest
level of customer service. We proactively monitor and manage the
health of your network, solving problems before they have an impact
on your business – and do it on a very affordable flat fee
basis.
We have a friend that took a couple of
computer classes while in college that we call when we want computer
help; why shouldn't we just stick with that?
We've found through years of experience that many small businesses
use a friend or part-time employee to try to manage their computer
systems. However, these people often aren't up to date with the latest
technologies or solutions, move on to full time jobs, or are unavailable
when you need them, costing you lost productivity and bringing your
business to a standstill. IBSG is an affordable solution that allows
you to contact a qualified team of experts 24 hours a day, 7 days
a week.
Why did you develop IBSG?
Most small businesses have a hard time getting consistent, reliable
advice and support for their computer systems. IBSG provides all
of the services a business needs, on a 24/7 basis, at a very affordable
rate. The small to medium size business community can now outsource
their IT needs just like outsourcing payroll, or recruiting services.
How will IBSG help my business
and employees perform better?
Most small business either don't have reliable technology help
or avoid using it for as long as possible because they feel like
they are running up an expensive 'tab' anytime they want help. IBSG
is a membership that will allow your employees to get the support
and training they need, when they need it, for a flat fee. Knowing
that they are not running up the "tab" will allow them
to proactively get answers to the questions that are slowing their
work performance each day, keeping your business from being dragged
down by technology problems.
"We have contracted Integrated Business Solutions Group to support all of our Computer, Network, and document printing equipment needs. We have found them to be extremely reliable, knowledgeable, and Always available whenever we are in need of their support. They have Solved many problems and situations and have brought to our attention Areas that were problematic that we were not aware of. We feel that We have made a very good choice in aligning with Integrated Business Solutions Group."
Michael T.
